Shipping policy

Thank you for shopping with Innovative Retail Solutions Inc. We aim to ship your flower, vegetable, fruit, herb, and plant seeds quickly and safely. Please review our Shipping Policy before completing your order.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Once your order ships, you will receive a shipping confirmation email with tracking information (if applicable).

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and chosen shipping method.

Estimated delivery times:

  • United States: 3–7 business days

  • International: 10–20 business days (depending on customs and location)

Note: Delivery times are estimates and may vary due to carrier delays, customs inspections, or other unforeseen issues.

3. Shipping Carriers

We work with reliable carriers such as:

  • USPS

  • UPS

  • FedEx

Carrier selection depends on the shipping method and destination.

4. International Shipping

We ship worldwide; however, some countries may restrict the import of seeds or plant materials.

Important notes for international customers:

  • Customers are responsible for ensuring seeds are permitted in their country.

  • Innovative Retail Solutions Inc. is not responsible for packages delayed, seized, or rejected by customs.

  • Import taxes, duties, or fees are the responsibility of the customer.

5. Incorrect or Incomplete Addresses

Please double-check your shipping address during checkout.
We are not responsible for delays, lost packages, or additional costs resulting from:

  • Incorrect addresses

  • Missing apartment or suite numbers

If a package is returned due to an incorrect address, reshipping fees may apply.

6. Damaged or Lost Packages

If your package is:

  • Lost in transit, or

  • Delivered damaged,

Please contact us within 7 days of the delivery date (or expected delivery date) at support@croprocket.store.

For damage claims, include:

  • Your order number

  • Photos of the damaged items and packaging

We will work with the carrier to resolve the issue and offer a replacement or refund when applicable.

7. Order Tracking

When available, tracking numbers will be provided in your shipping confirmation email.
Tracking updates may take 24–48 hours to appear.

8. Returns, Refunds & Exchanges

For information regarding returns and refunds, please refer to our Refund & Return Policy.

Contact Information

For shipping questions or concerns, contact us:

Innovative Retail Solutions Inc.
1309 Coffeen Avenue, Ste 18046
Sheridan, Wyoming 82801
📞 +1-307-500-4544
📧 support@croprocket.store