Return and refund policy

Thank you for shopping with Innovative Retail Solutions Inc. We are committed to providing high-quality flower, vegetable, fruit, and plant seeds. Please read our Refund & Return Policy carefully before making a purchase.

30-Day Return Policy

You may request a return or refund within 30 days from the date your order is delivered.

To be eligible for a return:

  • Items must be unused, unopened, and in original packaging.

  • You must provide proof of purchase (order number or receipt).

  • Seeds that have been opened, used, planted, or damaged due to improper storage are not eligible for return.

Non-Returnable Items

  • Opened or used seed packets

  • Discounted or clearance items

  • Gift cards

  • Any perishable or damaged items caused by improper handling after delivery

How to Start a Return

To initiate a return, please contact us at support@croprocket.store with your:

  • Full name

  • Order number

  • Reason for return

Once approved, we will provide instructions for returning your package.
Return shipping costs are the customer’s responsibility unless the return is due to an incorrect or defective item.

Refunds

Once your return is received and inspected, we will notify you of its approval or rejection.

If approved:

  • Your refund will be issued to your original payment method within 5–10 business days.

  • Original shipping charges are non-refundable, except when the error was ours.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.
Include photos of the product and packaging so we can investigate and resolve the issue quickly—either through a replacement or refund.

Contact Information

Innovative Retail Solutions Inc.
1309 Coffeen Avenue, Ste 18046
Sheridan, Wyoming 82801
📞 +1-307-500-4544
📧 support@croprocket.store